Buzz Me

Adventures and misadventures in the land of The Molly

Zappos vs. Piperlime: a shoe-shopping cage-match

I am a big and vocal fan of Zappos.com for all things shoe. Huge selection, decent (if not bargain) prices and free shipping. Returns are dead simple, and my love for Zappos has, at times, bordered on actual zealotry.

So, when the Gap Empire introduced Piperlime, I wasn’t buying. It seemed like a Zappos ripoff with a more yuppie-friendly design scheme, and even though I’m a Banana Republic card-holder and Gap Empire devotee, something about Piperlime just didn’t work for me. Plus, they gave me the Website hard-sell — a constant barrage of coupons and insinuations that my BR outfit just wouldn’t be complete without some Piperlime pumps. Feh.

But this weekend, I had a little bit of a Piperlime revelation, thanks to, well, my child. See, he won’t wear shoes. In fact, if you put anything but Robeez on his delicate little tootsies, he shrieks and growls and moonwalks until you remove them and set his soles free. So, a friend told me about See Kai Run shoes, which have a more flexible sole than the standard Old Navy fare, and might be more palatable to Mr. Picky Toes. When I Googled them, Piperlime had them for less than Zappos, with the same free shipping. Plus, checkout was super easy, since I could use my Gap Empire login and get all my saved info, just like I do at Zappos. I got to wondering … could Piperlime be better!? I decided a super-scientific evaluation was the only way to go. Let’s begin:

Price
I found the See Kai Run shoes at Piperlime on sale for $25, down from $38. Zappos had a much bigger collection of See Kai Run shoes, but they were all $42, with nothing on sale at all. These Naturalizer Memento wedges are $59 at Zappos and $55 at Piperlime. A quick scan seems to suggest higher prices at Zappos across the board, and Piperlime has a much more price-conscious presentation — “great finds under $75,” or “Fantastic finds under $100″ under handbags.

Plus, according to recent reports, Zappos no longer matches prices from other retailers, and has stopped offering free overnight shipping. Now, both Piperlime and Zappos offer the same free 4-5 day shipping, although Zappos will often “upgrade” you to two-day shipping. However, the price discussion leads directly to …

Selection
Zappos may be more expensive, but it’s also the source for all kinds of designer brands that Piperlime simply can’t match. Piperlime doesn’t carry Badgley Mischka, Cole Haan, Marc by Marc Jacobs or Marc Jacobs, for that matter. There’s no baby phat, no Michael Kors, no Stuart Weitzman, and absolutely no D&G Junior. Then again, that keeps Piperlime’s ratio of $500 shoes vs. $50 shoes on a much more realistic plane than Zappos’.

Even where there is brand crossover, though, Zappos has many more options. There were 27 choices in the aforementioned See Kai Run brand at Zappos, just eight at Piperlime. And while Piperlime also offers handbags, Zappos has taken their shoes-and-bags formula and branched out into accessories, electronics, sunglasses, kids’ clothing, and even watches. Mission creep? Maybe, but Amazon hasn’t gone wrong with their one-stop shopping approach.

Ease of use
Zappos has been on a bit of a marketing spree lately, announcing its rollout of the new categories mentioned above, along with plans for a redesign that will make the site substantially easier to use. They haven’t given a date for that redesign, though, so for now: my GOD is Zappos a pain to navigate. They know it, so I don’t want to go on too much, but it’s just a weird, kludgy, crowded little site that feels a bit like a tiny little boutique crammed with an entire Macy’s worth of goods. You strongly sense that you might stumble upon something fabulous, but you’ve got to be willing to spend a whole Saturday there.

Piperlime, on the other hand, has the clean design of all Gap Empire sites, and once you get past their standard useless splash screen, makes excellent use of the left-hand nav to promote within appealing categories. Choose from “The weekend shoe,” “Fabulous flats,” “Designer favorites,” “Fantastic finds under $75,” or by category or brand. Here, the lack of selection feels more like something you can wrap your head around, and you have the sense that you’ll find what you’re looking for.

But design alone isn’t enough, and Zappos has a killer feature that Piperlime can’t touch: the user reviews. At Piperlime, I can sort by Featured, Price (low to high or high to low), or What’s New. At Zappos, I can start out by determining shoe type, heel height, size, width, and color, or just hit “Sandals,” where I can then drill down by all the previous categories, plus “new,” “name,” “low price,” “high price,” and the Holy Grail: “popularity.” That one click gives me the most highly rated shoes in the category, and they’re rated by the people who actually bought and wore the shoes. BOOM.

I can’t tell you how valuable this one thing has proven to be, over and over, when it comes to ordering shoes online. I’ve ordered shoes half a size too big, thanks to Zappos, and had them fit perfectly. I’ve rejected adorable flats when five people in a row said they were miserably uncomfortable. Anyone who orders shoes or clothes online knows that fit is the ultimate crapshoot, and Zappos’ user reviews take so much guesswork out of the ordering that I’d bet it contributes to a much lower instance of returns overall.

Customer service
Piperlime has matched Zappos on free shipping and free returns, but Zappos has bought the love of women everywhere with the free overnight shipping … that it no longer offers. It’s definitely a blow to the brand to discover that some of their most customer-friendly features, like free overnight shipping and price-matching, are gone. Still, I ordered running shoes from Zappos last week, and they were here within two days. I can’t say much about Piperlime in that respect, as I just placed my first order today. I did, however, get an email that said the shoes should arrive within seven business days. I’ll tell you one thing: if it really takes seven days for those shoes to get here, Piperlime won’t be beating out Zappos anytime soon.

But as I said, Zappos’ best feature is not just their customer service. It’s their actual customers — the ones who take the time to review shoes and offer tips as to sizing, fit, and comfort so you can actually buy with confidence. It’d take a lot of mistakes and mishandling of orders to undue the value of that community.

The verdict
So, winner? Well, I only have four categories in my little head-to-head, and I seem to have ended in a tie. From a purely emotional standpoint, I’m still a Zappos fan, because I think the idea of customer reviews for shoes is sheer, unparalleled genius. But check back with me in a week or so to see how it goes with the kid-shoe adventure. Piperlime is coming up fast from behind.

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My sentiments exactly

So, you know, some fairly big news today: CBS to acquire CNET (with obligatory disclaimer that the deal’s not done and everything). I know only what you know, other than that I am, of course, extremely interested in what’s going to happen over the next several months. But I will say it’s been kind of exciting to see the CNET name being bandied about like crazy today, from Variety to Perez Hilton to the New York Times. And I’m not going to lie: it was kind of exciting to see me in the New York Times (click if you can’t read it at this size) …

NY Times commenter asks the important question: what about BOL?

Thanks for looking out for us, Jimbo.

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Mother’s Day ideas (a.k.a. an interview on ABC.com)

I was interviewed last week for this very extensive piece on buying last-minute Mother’s Day gifts. Check it out if you’re into, you know, reading. It’s kind of fun to be featured alongside editors from In Style and the Oprah magazine! Plus, I got some decent Mother’s Day ideas myself. (Mom, maybe don’t read this article after all … you’re proud anyway, right?) Here’s the Cliff’s Notes version of what I recommended:

Enjoy, Happy Mother’s Day, and wow, it actually is getting on last-minute, eh? Maybe less recommending and more shopping …

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Batter Blaster spray-on pancake mix: a review

When I first heard about Batter Blaster spray-on pancake mix, I was pretty fired up. And even if tree-huggers think it’s a waste of packaging, the sad truth is that, yes, making pancakes and waffles from scratch (and especially waffles) is a chore, and even making pancakes from a mix is a mess. And also, in terms of food innovations, I think this is genius. Plus, unlike a lot of pancake mixes, it doesn’t contain any transfat, and it’s organic, as in, I recognized most of the ingredients. So, I tried it out. Pardon the obscene length of this video (I just wanted to take Windows Movie Maker for a test-run, and it doesn’t crop).

So, verdict? Yeah, it’s awesome. We made and ate five pancakes in about 15 minutes, and then I just wiped off the griddle with a paper towel and put the BB in the fridge. As I went along, I learned that I don’t need to do the swirly move I did in the video — just point down and spray and the pancake forms itself. I’m excited to try it with my waffle maker, too. Two thumbs up for Batter Blaster. I saved so much time, I’ve decided to go bake some homemade banana bread.

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Five reasons the Zune is dead to me

I really wanted to love my 80GB Zune. I’d heard good things about its WiFi and its FM radio, its software, the Zune Marketplace, its easy navigation, and its non-iPod-ness. But then I got it, and now I hate it. And here’s why, in ascending order of annoyance.

5. The software and music categorization

The Zune software (its equivalent of iTunes) is slow and super-unintuitive. When I first started using it, I literally could not figure out how to start adding songs. I had to look it up, and discovered it’s a common bug when you use the device and software for the first time, so I had to unplug the Zune, restart the software, and then I could drag and drop songs onto the device. It’s also nowhere near as good at categorizing music as iTunes. In fact, when I imported my iTunes library into the Zune software, it couldn’t figure out the difference between album and artist for most songs, so browsing the collection on the device is a total nightmare.

In the software itself, there are way too many menu options — without the Zune plugged in, there’s a two-line menu with five separate options: Collection, Device, Marketplace, Social, and Disc on the top line, and then Music, Playlists, Videos, Pictures, Podcasts on the second line. Plug the device in, and there’s one MORE menu option once you click Device (Status).

Plus, the software and device don’t seem to respond to my settings choices. I asked the Zune, under Settings, to “Let me choose” to sync music, video, pictures, and podcasts — but whenever I plug in the Zune, it auto-syncs. Eh? Worse, settings in the software menu (like, “Keep 3 episodes of each podcast”) override the already-overridden “let me choose” option on the Zune, so the software ends up taking podcasts off the Zune when I don’t want it to. But that’s hardly the worst sync sin the Zune performs. More on that later.

Note: I did not subscribe to the Zune Marketplace, because I’m not even remotely interested in a heavily DRM’d subscription service, so I have not taken advantage of the joys of Squirting Songs or anything like that. However, since I’ve never encountered another Zune user in the wild, I haven’t felt like I missed out.

4. The headphones

The Zune’s headphones were, at first blush, one of the best things about it. They’re nice, in-ear headphones with really good quality sound. They look good and fit comfortably, and the ends of the earbuds are magnetic, so they can hang around your neck without falling off. But here’s the thing. The headphone cord is fabric, instead of the plastic-coated cable of iPod headphones or their ilk. And fabric, which is basically string, is one big knot waiting to happen. Combine the knotting tendencies of string with the magnetic ends of the earbuds, and the headphones are constantly in a state of tangle that you cannot even believe. It’s a 10-minute endeavor to untangle them every time I pull them out of my bag. My bus ride is only 25 to 30 minutes long. It’s just not worth it.

3. The player interface

Yes, the iPod makes navigation easy. And at first blush, so does the Zune. I love the big menu items on the home screen for Music, Videos, Pictures, Social, Radio, Podcasts, and Settings. But there are just way too many clicks required to play a song, way too many to add a song to a playlist on the fly, and way too many menu items that aren’t songs at the top of the Quick List playlist.

Playing an album is pretty easy — you just side-scroll to Albums, choose it, click the Album title, and choose Play All (other options are “add all to quick list” or “send”). On this screen, you’ll actually see a list of all the songs on the album.

But to find and then play a song by a specific artist (which I usually do, because artist names are easier to remember than album names), you first find the name of the artist, then click it. Now, you’ll see “Play all” and “add all to quick list,” but no “send” option. Annoying interface consistency issue. Anyway. Under that, there’s the album cover and the album title — but no list of songs. So, if I want to play the first song on the artist’s album, I then have to scroll down to the album name, click that, then scroll past “play all,” “add all to quick list,” and “send” to the song name, and click the song name.

But that does not start playing the song. At this point, I go to yet another screen, where I can “play,” “add to quick list,” or “send.” After a few weeks of use, I had added pretty much every song on the device to the Quick List, which kind of defeated the purpose, you know?

Also, and this is nit-picky, but the Zune has a huge screen. In most cases, that’s great. But does it really have to display the album art for what you’re listening to at the full size of the display? Because I don’t really need everyone on the bus to see that I’m having a Carrie Underwood moment, know what I’m sayin’?

2. The wireless is worthless

What is the point of the Zune having WiFi? Seriously? All it can do is sync music wirelessly on my home network. That’s a neat trick, but it’s not that much of an advantage over plugging it in, considering that my laptop lives in a tangle of connector cords on my breakfast bar anyway. I can’t download songs over-the-air, and there’s no browser and no sign of there ever being a browser. The best trick it’s got is that I can unsubscribe to a podcast over WiFi. But I can’t browse for and subscribe to anything new, so I’m really just depriving myself of content on the go. Hooray.

But all four of these issues with my Zune pale in comparison to the number one reason the Zune is, and forever will be, dead to me.

1. The erasing of my server-stored music

At my house, we keep all our MP3s stored on a Media Center PC, which we mount as a networked drive for adding music to portable devices. So, when I first got my Zune, I ripped three CDs using this laptop, then loaded up the MP3 server and painstakingly picked out some 2,000 songs over about a three-hour period. I didn’t sync again for a couple of months, because, well, I had all the music, video, and photos I needed — and it actually has pretty impressive battery life, so I hadn’t even bothered to plug it in to charge it.

Then, about two weeks ago, I was going on a trip. My Zune’s battery had run out, so I plugged it in to charge it to take on the plane with me. Despite my settings in the Zune software not to sync all my music, video, pictures, and podcasts, the Zune started its sync dance.

When it was complete, it gave me this message:

10 items added
2,372 items removed

WHAT!!!???

Yep. The software, in its auto-sync wisdom, removed every single song from the device that was not stored locally on the computer. There was no prompt, there was no “I can’t find this” warning like the iTunes Library will sometimes offer. It just decided, out of what I assume was some misguided antipiracy effort, to remove any songs that it couldn’t find on my hard drive. What if I were syncing the machine with two different computers with two different music libraries, you ask? Too bad. Zune is in control.

And you know what? I don’t like being told what to do. I don’t like sitting on a wiped Zune two hours before I’m supposed to leave from the airport. I don’t like software that ignores what I think is a pretty specific request for manual syncing, and I don’t like device behaviors that assume I am stealing music. What this all boils down to, I’m truly sorry to say, is that I don’t like my Zune. Hello, again, little iPod buddy.

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My new show: Today in Tech History

CNET TV gets yet another show this week (you’ll be sick of me soon enough), called Today in Tech History. It’ll be daily, as the name suggests. Check it out, along with our sweet new embeddable CNET TV player!

In case you missed the launch of the last new show, it’s Geek Pop, and we taped our fourth episode today. Sum total of current CNET works now: Buzz Report, Mailbag, Buzz Out Loud podcast, Gadgettes podcast, Geek Pop, and Today in Tech History. No wonder I feel sorta tired … so with that, off to bed. Enjoy! Don’t miss the full-screen button!

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I protest these protests

It’s not that I disagree that China’s human rights record is abysmal, they should do something to stop the genocide in Darfur, and an independent Tibet would be just super. I just f**king hate protesters. Maybe just San Francisco protests. Protests of the San Francisco variety aren’t protests at all. They’re mobs. You’ll get a couple of true believers, and in the case of the Olympic Torch relay protests, some very nice Tibetan people who really truly have a beef. See, there’s always the orderly majority, but their numbers are on the decline, and it’s the rest of the crowd that ruins it for everyone.

The rest of the crowd is made up of these kids I passed on the way back from the gym just now, who are headed down to the wharf with that unmistakable protester’s gleam. They’re white kids, by and large, not that white kids can’t support a free Tibet, but I know these kids. They’re ungrateful middle-class white kids. They’re Professional Protesters. They’re invariably dressed in dirty black zip-up hoodies and their menfolk can never seem to grow a decent beard. They’re smug, they’re self-righteous, they’re thrilled to death that finally a good issue has come along so that they can stage a decent protest (because, frankly, they’ve gotten kind of sick of the war stuff — that’s so 2004). They’re these people (from the Chronicle):

“At one point, the crowd swarmed an empty tour bus, jumping on top of the vehicle and slapping pro-Tibet stickers on its sides. They retreated when it became clear the bus was empty.”

Yeah. You guys are awesome. They’re also these people:

“… a confrontation between the two sides escalated to a physical violence, when a San Francisco man named Kevin Johnson, 48, walked into a crowd of torch supporters and began yelling, ‘Communists!’”

And:

“… four pro-Tibetan protesters in the area complained that they had been pepper sprayed, although they didn’t know who did it.”

Probably the cops, though. I mean, let’s be realistic. It’s always the cops. These idiots would never get so disorganized that they’d pepper-spray each other. Christ.

And later today, this angry mob will make its way back through downtown San Francisco, and they’ll be all fired up from getting in fights and being pepper-sprayed and hopefully being dragged away on camera by S.W.A.T. team drones, slavering like a rabid dog as they oh-so-eruditely get their points across. And they’ll knock over newspaper stands and they’ll litter the streets with pamphlets and they’ll high-five each other and scream obscenities and/or dogmatic truisms at passersby. I just can’t wait for the evening commute.

And here’s the thing. They’ll convert absolutely no one, they’ll earn the respect of no one, they’ll impress or otherwise convince no one, and they’ll have just about as much impact as eight solid years of repeating protests have had on George W. Bush’s Iraq war policy, which is to say zero, because there was a time and place for “protests” to do their thing and be effective and that time has passed as “protesters” have morphed from conscientious objecters leading unprecedented protest movements that grew to encompass people from all over America and into a perceived Gathering Ground For WhackJobs who will, in fact, protest anything. Ugh. Shut UP, protesters.

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Me on the evening news!

I taped an interview with NBC 11 sometime last week, talking about the digital TV switchover. I will say NBC 11 picked some goofy sound-bites to use, but that’s me, a DTV jokester! Here’s the clip, which aired last night.

Apparently, clips from me, Brian Tong and Tom Merritt may eventually be turned into a 30-minute PSA that NBC will run in future months, so watch for that as well!

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Really. That’s your parenting technique. REALLY.

I don’t know who started this use of “really” as a sort of sarcastic, biting, questioning sort of way to suggest that the recipient of the “really” is a complete and utter moron. It’s used to hilarious effect by Seth Myers and Amy Poehler in their “Really, with Seth and Amy” segment And it’s … for lack of a better description … becoming one of those phrases that white people like. Catch it at the end of this Daily Show clip for example (and heaven preserve me from even visiting Berkeley, to which I live all too near, but that’s another post).

But today, I was at the Oakland Zoo, and I realized that not only has “really” permeated the consciousness of almost everyone around me, it’s apparently also become a parenting technique. For example, a woman pushing a baby in a MacLaren stroller offered this exasperated shout to her daughter, maybe four or five, who was taking off in the other direction: “Really, Zoe? You’re just going to run away. Really.” Then, not 10 minutes later, yet another mother hollered to her child, this time a girl of more like 3, “You’re REALLY going to run right through that mud?”

Now. See. I know the use of “really” as a cutting, world-weary expression of sangfroid makes you a super-cool grownup. I’m with you, dude, you’re totally the type who’s faux-amazed that another human being could possibly be so utterly, uselessly, shamelessly unintelligent, and your faux-amazement is its own form of intellectual genius. Seriously. You’re like the star of your own Heathers movie. But here’s the thing. Child-rearing is not like Dissing Your Dog. They don’t actually get your hipster sense of disdain. When you ask them if they’re really going to run away from you instead of saying put, or they’re really going to tromp right through that mud in their toddler Uggs, they’ve really only got one response for you. It goes a little something like this: “Yep!”

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Today Show, new theme, Mailbag and Buzz

I know the title would seem to suggest a post of epic proportions, but I’m trying to get out the door and go to the grocery store after spending a full hour upgrading WordPress (damn you, server-side file permissions) and installing this beautiful new theme (damn you, built-in Windows Vista .zip extractor). So, here goes. Here’s a YouTube video of me on the Today Show last Sunday:

Here’s the latest Buzz Report (”Hookers and tech, together at last”):

And click here to watch the latest Mailbag, which cracked me up, at least.

On that note, I’m off to Whole Foods, where I fully intend to be both annoyed and amused by my bougie hippies, as always.

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